Understanding Factor Bikes’ Lifetime Warranty Policy

Factor Bikes offers a limited lifetime warranty to the original owner against defects in materials and workmanship for bicycles and framesets. This warranty is conditional upon normal use and proper maintenance as per the owner’s manual.

Overview

https://factorbikes.com/warranty

Learn about Factor Bikes’ limited lifetime warranty policy, what it covers, and how it benefits you as the original owner.

Table of Contents

1. Introduction to Factor Bikes’ Warranty
2. What’s Covered Under the Lifetime Warranty
3. Conditions and Requirements
4. How to Make a Warranty Claim
5. Frequently Asked Questions
6. Contacting Factor Bikes Support

 

Introduction to Factor Bikes’ Warranty

At Factor Bikes, we stand behind the quality and craftsmanship of our bicycles and framesets. We offer a limited lifetime warranty to the original owner against defects in materials and workmanship.

What’s Covered Under the Lifetime Warranty

• Frame and Frameset Defects: Any structural defects due to faulty materials or workmanship.
• Normal Use Conditions: The warranty applies when the bike is used under normal conditions and maintained according to the owner’s manual.

Conditions and Requirements

• Original Ownership: The warranty is valid only for the original owner and is non-transferable.
• Proper Maintenance: Regular maintenance as per the owner’s manual is required.
• Exclusions: The warranty does not cover:
  • Normal wear and tear
  • Damage from misuse, accidents, or neglect
  • Modifications or unauthorized repairs
  • Paint and finish degradation from normal use

 

How to Make a Warranty Claim

To initiate a warranty claim:

1. Prepare Documentation:
   • Proof of purchase (receipt or bill of sale)
   • Bike serial number
2. Contact Factor Bikes or an Authorized Dealer:
   • Reach out via our Contact Page or visit an authorized dealer.
3. Submit Details:
   • Provide a detailed description of the issue
   • Include photographs if possible

Frequently Asked Questions

Can I transfer the warranty if I sell my bike?

• No, the warranty is exclusive to the original owner.

What if I received the bike as a gift?

• The original recipient of the gift is considered the original owner.

 

What is considered normal wear and tear?

• Normal wear and tear includes cosmetic blemishes, scratches, and fading of paint or decals over time.

 

What constitutes misuse or neglect?

• Misuse includes using the bike for purposes it was not designed for, such as jumping or stunts. Neglect refers to a lack of proper maintenance, such as failing to lubricate the chain or inspect for damage.