Return and Refund Policies for Factor Bikes

Factor strives for customer satisfaction, but we understand sometimes returns are necessary:

• Timeframe: Returns accepted within 14 days of delivery
• Condition: Bike must be unused and in original packaging
• Process:
  1. Contact our support team to initiate return
  2. Receive return authorization and shipping instructions
  3. Carefully package bike for return shipment
  4. Ship to designated return center
• Refunds:
  • Processed within 5-10 business days after receipt
  • Original shipping costs are non-refundable
• Exceptions:
  • Custom builds may have different policies
  • Sale items may be final sale

For specific questions about returns or refunds, please contact our customer service team.